Coordonnées

5. Contact information

Vtx Shop

Business Identification

Brand name: Vtx Shop
Legal business name: GRUPO JOHN, LLC
Business type: Limited liability company
EIN: 61-2343380
Website: https://vtxshop.com

Registered business address:

7345 W Sand Lake Rd, Ste 210, Office 6641
Orlando, Florida 32819
United States

Customer Support

For customer service, order inquiries, shipping questions, refund requests, privacy inquiries, or general assistance, contact us by email.

Customer support email: contact@vtxshop.com

When contacting customer support about an existing order, please include your order number and a clear description of your request.

For product damage, incorrect items, or standard refund requests, include photographs and any other information relevant to the claim.

For non-delivery inquiries, include your order number and any available tracking information.

Our support team will review your message and respond as appropriate.

Payment Statement Information

Purchases made through Vtx Shop may appear on your credit or debit card statement under the following billing descriptor:

Vtxshop

If you do not recognize a transaction identified as Vtxshop and believe it may relate to a purchase from our store, contact contact@vtxshop.com with the transaction date and amount so that we can assist with identifying the order.

Refund Inquiries

Refund requests are governed by our Return and Refund Policy.

For delivered products, our standard refund request period is 30 calendar days after delivery. Requests involving damaged products, incorrect items, or dissatisfaction are subject to the applicable policy conditions.

Customers in France may also have a statutory right to withdraw from eligible distance purchases within 14 calendar days after receipt, subject to statutory exceptions. Exercising this statutory right does not require a reason.

Vtx Shop does not require a physical product return for an approved refund under its refund procedure.

Shipping Inquiries

Products are shipped directly from China through third-party suppliers.

Our standard order processing period is 2 to 4 business days, and the estimated delivery period is 7 to 15 business days after shipment.

Items from one order may arrive in separate packages. Customs duties and import charges are the customer's responsibility to the extent permitted by applicable law and unless otherwise stated at checkout.

Please refer to our Shipping Policy for further details.

Privacy Requests

For questions or requests regarding personal information, including applicable California privacy rights and GDPR rights for customers in France, contact contact@vtxshop.com.

Please describe the nature of your request so that it can be reviewed appropriately. We may request reasonable information to verify your identity or authority to act on behalf of another person.