Politique d’expédition

4. Shipping policy

Vtx Shop

Legal business name: GRUPO JOHN, LLC
EIN: 61-2343380
Business address: 7345 W Sand Lake Rd, Ste 210, Office 6641, Orlando, Florida 32819, United States
Customer support email: contact@vtxshop.com
Website: https://vtxshop.com

1. Overview

This Shipping Policy explains how Vtx Shop processes, dispatches, and delivers orders placed through vtxshop.com.

Vtx Shop is operated by GRUPO JOHN, LLC. Products are shipped directly from China through third-party suppliers and fulfillment partners.

This policy applies to orders delivered to the United States and France, subject to mandatory consumer protection laws.

2. Order Processing Time

Our standard order processing time is 2 to 4 business days.

Processing begins after an order has been submitted successfully and the necessary payment authorization has been obtained.

Processing may include order verification, product preparation, coordination with the supplier, and arrangements for dispatch.

The processing period is separate from the delivery period. The delivery estimate begins after shipment.

3. Shipping Origin

All products covered by this policy are shipped directly from China through third-party suppliers and fulfillment partners.

GRUPO JOHN, LLC operates the Vtx Shop online store and coordinates customer orders, while suppliers and fulfillment partners handle product preparation and dispatch.

The country of origin and dispatch may affect transportation times, customs processing, and carrier handling.

4. Estimated Delivery Time

The estimated delivery period is 7 to 15 business days after shipment.

This period begins after the order has been dispatched. It does not include the initial processing period of 2 to 4 business days.

The actual time required for delivery may vary depending on the destination, carrier, transportation arrangements, customs clearance, public holidays, weather, or other logistical circumstances.

The stated periods are estimates rather than a guarantee of arrival on a particular calendar date. They do not override any legally binding delivery obligation or mandatory consumer right.

5. Shipping Costs

Any shipping charge applicable to an order will be disclosed at checkout before the order is submitted.

The amount displayed at checkout will govern the shipping charge for the order, subject to correction of manifest errors and applicable law.

6. Tracking Information

Where tracking information is provided by the supplier or carrier, we may send it to you by email or through order-related communications.

Tracking updates may take time to become available after dispatch. A temporary lack of tracking updates does not necessarily mean that the package has been lost.

Please contact contact@vtxshop.com if you need help locating your order.

7. Separate Packages

Some orders may be fulfilled by different suppliers or shipped through separate logistics arrangements.

As a result, items purchased in a single order may arrive in separate packages and on different dates.

Receiving one package does not necessarily mean that the remaining items have been lost or that the entire order has been delivered.

If a remaining item has not arrived within the stated maximum delivery period after shipment, contact our support team for assistance.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you identify an error in your shipping details, contact contact@vtxshop.com as soon as possible.

We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched. Any change depends on the stage of fulfillment and the capabilities of the supplier or carrier.

If incorrect address information prevents successful delivery, we will review the circumstances and determine the appropriate resolution in accordance with applicable law.

9. Customs Duties and Import Charges

Products are shipped directly from China and may be subject to customs duties, import taxes, tariffs, brokerage charges, or other import-related fees when entering the United States or France.

Customs duties and import charges are the customer's responsibility, to the extent permitted by applicable law and unless such charges are expressly collected or prepaid at checkout or the law requires a different arrangement.

These charges are separate from the product price and any shipping charge shown at checkout.

Customers are responsible for paying lawful import charges assessed in connection with delivery, subject to any different arrangement expressly disclosed at checkout.

10. Delays and Non-Delivery

Delivery may be affected by customs inspection, carrier delays, transport disruption, severe weather, or other logistical circumstances.

If your order has not arrived within 15 business days after shipment, contact contact@vtxshop.com and include your order number and available tracking information.

We will review the available order and shipment information and determine the appropriate resolution.

If we cannot ship or deliver an order within a timeframe required by applicable law or an applicable delivery commitment, we will provide the required notice and any cancellation or refund options required by law.

For customers in France, mandatory statutory rights concerning delivery delays and non-delivery remain unaffected by this policy.