2. Privacy policy

Vtx Shop

Legal business name: GRUPO JOHN, LLC
EIN: 61-2343380
Business address: 7345 W Sand Lake Rd, Ste 210, Office 6641, Orlando, Florida 32819, United States
Customer support email: contact@vtxshop.com
Website: https://vtxshop.com

1. Introduction

This Privacy Policy describes how Vtx Shop, operated by GRUPO JOHN, LLC, collects, uses, discloses, stores, and protects personal information when you visit vtxshop.com, place an order, contact customer support, or otherwise interact with our services.

This policy applies to customers and visitors in the United States and France. It addresses applicable U.S. privacy requirements, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, where applicable, and European data protection requirements, including the General Data Protection Regulation, known as the GDPR.

We process personal information for legitimate business purposes, to perform transactions requested by customers, to comply with applicable legal obligations, and on the basis of consent where required.

2. Information We Collect

Depending on how you interact with Vtx Shop, we may collect the following categories of personal information.

A. Identity and Contact Information

This may include your name, email address, shipping address, billing address, telephone number if provided, and other information that allows us to identify or contact you.

B. Order and Transaction Information

This may include order numbers, products purchased, purchase history, order value, payment status, shipping details, delivery information, refund requests, and transaction-related communications.

Payments are handled through the applicable checkout and payment service providers. We may receive information necessary to confirm transactions, process refunds, prevent fraud, and administer orders.

C. Device and Internet Activity Information

When you access our website, we and our service providers may collect your IP address, browser type, operating system, device identifiers, approximate location derived from your IP address, referring website, pages viewed, interactions with products, shopping cart activity, and relevant timestamps.

D. Customer Support Information

When you contact us, we may collect your correspondence, order details, complaint descriptions, photographs, refund documentation, and other information you voluntarily provide.

E. Marketing and Advertising Information

We may collect information about interactions with advertisements, product pages, shopping carts, checkout pages, and promotional communications to measure advertising performance and understand the effectiveness of marketing activities.

3. How We Collect Information

We may collect personal information:

1. Directly from you when you place an order, complete checkout, contact support, submit a refund request, or subscribe to communications.

2. Automatically through cookies, pixels, tags, scripts, and similar technologies.

3. Through Shopify and other e-commerce, checkout, payment, and shipping service providers.

4. From third-party suppliers and fulfillment partners when necessary to process and deliver orders.

5. From analytics and advertising service providers connected to the store.

4. Purposes and Legal Bases for Processing

We process personal information for the following purposes.

Order fulfillment and contract performance: To process purchases, coordinate shipment, deliver products, communicate order status, and administer refunds. Where GDPR applies, the legal basis is generally the performance of a contract or steps taken at your request before entering into a contract.

Customer support: To answer questions, investigate complaints, and resolve delivery or product issues. Depending on the circumstances, the legal basis may be contract performance or our legitimate interests in administering customer relationships.

Payment processing and fraud prevention: To authorize transactions, confirm payments, investigate suspicious activity, and protect the store and customers. The relevant legal bases may include contract performance, legal obligations, and legitimate interests.

Website operation and security: To maintain website functionality, diagnose errors, protect accounts and transactions, and prevent misuse. Where GDPR applies, the basis may be our legitimate interests or another lawful basis appropriate to the specific processing.

Analytics: To understand website traffic, customer interactions, conversion activity, and store performance. Non-essential tracking technologies will be used only with consent where required by applicable law.

Advertising measurement: To measure campaign effectiveness, attribute transactions to advertising sources, and evaluate advertising performance. Where required by law, we obtain consent before activating non-essential advertising pixels or similar tracking technologies.

Marketing communications: To send promotional messages where permitted by law and where the necessary consent or other lawful basis exists. You may withdraw consent or opt out as described below.

Legal and regulatory compliance: To maintain necessary transaction records, respond to lawful requests, exercise or defend legal claims, and comply with applicable laws.

Where GDPR applies, we will not rely on a legal basis that is inconsistent with the purposes described in this policy.

5. Shopify and Third-Party Service Providers

Vtx Shop operates through Shopify. Shopify and other service providers may process personal information to support online store functionality, checkout, transaction processing, payment administration, customer communications, analytics, advertising measurement, security, and related services.

We may also disclose relevant information to third-party suppliers and fulfillment partners in China because our products are shipped directly from China.

Information provided for fulfillment may include your name, delivery address, contact details, ordered products, and order reference. Shipping carriers and logistics partners may use relevant information to transport and deliver your order.

Service providers may process information under their own privacy notices and contractual obligations.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to maintain store functionality, understand website activity, and measure advertising effectiveness.

The tracking tools identified for Vtx Shop are described below.

A. Google Analytics 4

Google Analytics 4 is used to analyze how visitors interact with our website.

Depending on the configuration, it may collect information about page views, traffic sources, sessions, browser and device information, product interactions, and conversion events.

Purpose: Website analytics, traffic measurement, conversion analysis, and evaluation of website performance.

Where required by French or other applicable privacy law, Google Analytics 4 tracking will be activated only after valid consent has been obtained.

B. Zotek Facebook-TikTok Pixel

The Zotek Facebook-TikTok Pixel integration supports the transmission or measurement of selected website events for advertising analytics and attribution on connected platforms.

Depending on the settings, events may include product views, additions to cart, checkout activity, and purchases.

Purpose: Advertising measurement, campaign attribution, audience analysis, and evaluation of advertising performance.

Where required, non-essential pixel activity will remain disabled until valid consent is obtained.

C. Google Tags

Google tags support the measurement and transmission of website events associated with Google services. Depending on their configuration, they may facilitate conversion tracking, campaign attribution, and advertising analytics.

Purpose: Measuring website interactions, evaluating advertising performance, and understanding whether campaigns lead to purchases or other relevant actions.

Where required by applicable law, non-essential Google tags and associated tracking will be activated only after valid consent is obtained.

D. How to Refuse or Manage Cookies

You may refuse or manage non-essential tracking by using the cookie consent banner or privacy preference controls displayed on our website.

For visitors in France, the consent controls are intended to provide a meaningful choice between accepting and refusing non-essential cookies and similar technologies. Refusing non-essential cookies must not prevent access to ordinary store functionality unless the relevant technology is technically necessary for the service requested.

You may also:

• Configure your browser to block or delete cookies.

• Adjust advertising personalization settings in your Google, Facebook, or TikTok account, where available.

• Contact contact@vtxshop.com for help submitting a privacy request or changing your preferences.

Blocking essential cookies may interfere with shopping cart functionality, checkout, security, and other features necessary to operate the store.

For California residents, certain advertising disclosures may constitute “sharing” of personal information for cross-context behavioral advertising under the CCPA/CPRA, depending on the circumstances. Applicable opt-out rights are described below.

7. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this policy.

E-commerce platform providers: Shopify and related providers supporting the online store.

Payment and financial service providers: Providers involved in payment authorization, transaction processing, refunds, and fraud prevention.

Suppliers and fulfillment partners: Third-party suppliers in China and other logistics partners involved in order preparation and delivery.

Analytics and advertising providers: Google Analytics 4, services associated with Google tags, Zotek, and the advertising platforms connected through the Facebook-TikTok Pixel integration.

Communications providers: Service providers used to deliver transactional or marketing communications, where enabled.

Professional advisers and public authorities: Legal advisers, courts, regulators, law enforcement agencies, and other recipients where disclosure is required or permitted by law.

We do not sell personal information in exchange for money. However, disclosures to analytics or advertising providers may constitute a sale or sharing of personal information under applicable privacy law, depending on the facts and the legal definition that applies.

8. International Data Transfers

GRUPO JOHN, LLC is based in the United States, and our products are shipped from China. Personal information may therefore be processed in the United States, China, and other jurisdictions where our service providers operate.

Where GDPR applies, international transfers will be made using a lawful transfer mechanism where required, such as an applicable adequacy decision, Standard Contractual Clauses, or another mechanism permitted by applicable data protection law.

You may contact contact@vtxshop.com for information about international processing and applicable safeguards relevant to your personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, transaction administration, fraud prevention, legal compliance, and the establishment or defense of legal claims.

Retention periods depend on the type of information, the purpose of processing, the nature of the transaction, and applicable legal obligations.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete it, anonymize it, or otherwise securely dispose of it, subject to applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

No electronic storage system or internet transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

11. Privacy Rights in the United States

Depending on applicable state law and the circumstances of the processing, you may have rights to:

• Request access to personal information held about you.

• Request information about how personal information is collected, used, and disclosed.

• Request correction of inaccurate personal information.

• Request deletion of personal information, subject to legal exceptions.

• Opt out of certain targeted advertising, sales, or sharing of personal information.

• Appeal a decision concerning a privacy request where required by law.

• Receive equal treatment for exercising applicable privacy rights.

To submit a request, email contact@vtxshop.com or send a written request to our business address listed in this policy.

We may request information reasonably necessary to verify your identity and authority before responding. We will respond within the applicable legal deadlines and may retain certain records where permitted or required by law.

12. California Privacy Rights Under the CCPA and CPRA

This section applies to California residents to the extent that GRUPO JOHN, LLC and the relevant processing are subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

A. Right to Know

You may request information about the categories and specific pieces of personal information collected about you, the categories of sources, the purposes for collecting or using the information, and the categories of third parties to whom the information is disclosed.

B. Right to Delete

You may request deletion of personal information, subject to exceptions permitted by law.

C. Right to Correct

You may request correction of inaccurate personal information maintained about you.

D. Right to Opt Out of Sale or Sharing

You may request that we stop selling or sharing your personal information where those activities occur within the scope of the CCPA/CPRA.

Our use of advertising pixels and similar technologies may constitute sharing for cross-context behavioral advertising, depending on the configuration and circumstances.

To submit an opt-out request, email contact@vtxshop.com with the subject line “California Privacy Opt-Out Request.”

We will honor applicable opt-out preference signals, including Global Privacy Control, where required by law.

E. Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information as provided by the CCPA/CPRA.

F. Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.

G. Authorized Agents

You may use an authorized agent to submit a request where permitted by law. We may require evidence of authorization and may take reasonable steps to verify identity and authority.

H. Submitting a Request

You may submit a request by emailing contact@vtxshop.com or sending a written request to our business address.

Please identify the type of request and provide sufficient information for us to identify the relevant customer relationship. We will respond within the period required by applicable law, including any permitted extension.

13. GDPR Rights for Customers in France

Where the GDPR applies to our processing, individuals in France and other applicable European jurisdictions may have the following rights, subject to applicable legal conditions and exceptions:

Right of access: Request confirmation of whether we process your personal data and obtain access to that data.

Right to rectification: Request correction of inaccurate or incomplete personal data.

Right to erasure: Request deletion of personal data where the legal conditions are met.

Right to restriction: Request restriction of certain processing activities in circumstances provided by law.

Right to data portability: Request a copy of qualifying data in a structured, commonly used, machine-readable format and, where technically feasible and legally applicable, request transmission to another controller.

Right to object: Object to processing based on legitimate interests and object to direct marketing. We will stop direct marketing processing following a valid objection.

Right to withdraw consent: Where processing relies on consent, withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Rights concerning automated decisions: Where applicable, request safeguards concerning decisions based solely on automated processing that produce legal effects or similarly significant effects.

You may exercise applicable rights by contacting contact@vtxshop.com. We may request reasonable information to verify your identity and will respond within the applicable GDPR deadlines.

You also have the right to lodge a complaint with the competent supervisory authority. In France, this is the Commission Nationale de l'Informatique et des Libertés, known as the CNIL. Information is available at https://www.cnil.fr.

Certain requests may be limited where an applicable legal exception permits us to retain or process information.

14. Marketing Communications

We may send promotional emails where permitted by law and where the necessary consent or other lawful basis exists.

You may unsubscribe using an unsubscribe mechanism included in a marketing email, where available, or by contacting contact@vtxshop.com.

Unsubscribing from marketing communications does not necessarily stop transactional communications related to an order, shipment, refund, or customer support inquiry.

Where required by French law, marketing messages and any associated tracking technologies will be used only with the necessary consent.

15. Children's Privacy

Vtx Shop is not directed at children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to delete the information, subject to applicable legal obligations.

Parents or guardians who believe that a child has provided personal information to us may contact contact@vtxshop.com.

16. Third-Party Websites

Our website or communications may include links to third-party websites and services.

We do not control the independent privacy practices of those third parties. Their collection and use of information are governed by their own policies and terms.

We encourage visitors to review third-party privacy notices before submitting personal information to external services.

17. Changes to This Privacy Policy

We may update this policy to reflect changes in our business, technologies, service providers, or legal requirements.

The updated version will be published on vtxshop.com. Any changes will apply from the date of publication, subject to applicable law.

18. Contact Information

For privacy questions, requests, or complaints, contact:

Vtx Shop
Operated by GRUPO JOHN, LLC
EIN: 61-2343380
7345 W Sand Lake Rd, Ste 210, Office 6641
Orlando, Florida 32819
United States

Email: contact@vtxshop.com
Website: https://vtxshop.com